Testimonals

“I have worked with Tracey Dailly for a number of years in her capacity as a case manager, as well as a medico legal expert instructed by Claimants and jointly with Defendants. Her ability to build relationships with clients, and others, at a very early stage in the process is incredible and her tenacity at delivering a client’s goals shines through in her actions. She is not afraid to tackle difficult situations, always seeking to find a resolution that works for the client and her collaborative approach enables her to bring private and public service providers together. I would not hesitate in recommending her either as a medico-legal expert or as a case manager.”
 
Emma Rush

Partner – Irwin Mitchell 

“Linsey Jamieson is the best Case Manager I have worked with. Linsey has a very efficient, professional and focused approach to case management and rehabilitation. The case management and rehabilitation are always well-structured with clear goals. Linsey has an excellent relationship with the clients and calmly meets the challenges that arise. The case management notes are always well ordered and complete.”
 
Katie Pendower

Principal Lawyer

“Tracey goes above and beyond to help the client. She is always thinking one step ahead and makes sure things go smoothly”
 
Client's mum

FAQ’s

What is case management?

CMSUK define Case Management as:

‘Case Management is a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individuals’ health, social care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes.’

How can we help you as a client?

Our aim is for our clients to achieve the best outcomes possible and we recognise that this means something different to every client.

That is why we work in partnership with our clients to identify what their meaningful goals are and how we can support the client to achieve these goals.

Our service is therefore bespoke to each and every clients’ needs.

We offer highly skilled case managers to ensure that our clients are well supported and work with a person who they can develop a positive and trusting relationship with.

We have extensive experience and knowledge of a range of conditions including –

  • Brain injury
  • Spinal injury
  • Orthapaedic injury
  • Cerebral Palsy
How can we help you as a solicitor?

We offer a comprehensive case management service which begins with a comprehensive assessment with detailed costings.

Following the assessment we can offer – 

  • recruitment, training and supervision of support workers using private recruitment or agency model
  • design, implementation and monitoring of care/support plans
  • a network of specialises therapists
  • coordination of the multi-disciplinary team
  • identifying appropriate properties and working with the team to ensure that appropriate adaptations are made
  • assistance with welfare benefits
  • client advocacy
  • working in partnership with education and other statutory services
  • family support and education
  • attendance at medico-legal meetings and conferences
  • witness statements, updated reports and court attendance
  • support worker payroll services
How do we keep your data confidential?

We work to a strict code of conduct to keep your information private. The information shared within your team will be kept confidential. We are required to share information with appropriate agencies or authorities if we are concerned about the well-being of someone (either yourself or someone else). In these cases, we would aim to let you know who we have spoken to and what has been shared.

For a more general overview of our information handling, please see our policy which ensures we are compliant with current General Data Protection Regulations.

What makes us different?

We believe we are unique because we are an independent, family-run company who personally work closely with our clients and the important people in their lives. We ensure each of our case managers have a manageable case load which allows them to be proactive and responsive to each clients’ individual needs. We take the time to make sure we understand your needs and ensure you receive the best possible service and value your happiness above everything.