FAQ’s

CMSUK define Case Management as:

‘Case Management is a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individuals’ health, social care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes.’

Our aim is for our clients to achieve the best outcomes possible and we recognise that this means something different to every client.

That is why we work in partnership with our clients to identify what their meaningful goals are and how we can support the client to achieve these goals.

Our service is therefore bespoke to each and every clients’ needs.

We offer highly skilled case managers to ensure that our clients are well supported and work with a person who they can develop a positive and trusting relationship with.

We have extensive experience and knowledge of a range of conditions including –

• Brain injury
• Spinal injury
• Orthapaedic injury
• Cerebral Palsy

We offer a comprehensive case management service which begins with a comprehensive assessment with detailed costings.

Following the assessment we can offer – 

• recruitment, training and supervision of support workers using private recruitment or agency model
• design, implementation and monitoring of care/support plans
• a network of specialises therapists
• coordination of the multi-disciplinary team
• identifying appropriate properties and working with the team to ensure that appropriate adaptations are made
• assistance with welfare benefits
• client advocacy
• working in partnership with education and other statutory services
• family support and education
• attendance at medico-legal meetings and conferences
• witness statements, updated reports and court attendance
• support worker payroll services

We work to a strict code of conduct to keep your information private. The information shared within your team will be kept confidential. We are required to share information with appropriate agencies or authorities if we are concerned about the well-being of someone (either yourself or someone else). In these cases, we would aim to let you know who we have spoken to and what has been shared.

For a more general overview of our information handling, please see our policy which ensures we are compliant with current General Data Protection Regulations.

We believe we are unique because we are an independent, family-run company who personally work closely with our clients and the important people in their lives. We ensure each of our case managers have a manageable case load which allows them to be proactive and responsive to each clients’ individual needs. We take the time to make sure we understand your needs and ensure you receive the best possible service and value your happiness above everything.